Refund Policy

Our Promise

We want you to be happy with StaxFlow. If you're not satisfied with your Pro subscription, we'll make it right. This policy explains when and how you can get a refund.

14-Day Money-Back Guarantee

If StaxFlow Pro isn't working for you within those first 14 days, just email us at info@staxflow.io and we'll process your refund within 5-10 business days.

After 14 Days

We understand that sometimes things don't work out. Even after the 14-day period, contact us if you're experiencing issues. We'll review refund requests on a case-by-case basis, especially if:

• • You experienced significant technical problems that prevented you from using the service
• • There was a billing error or you were charged incorrectly
• • You forgot to cancel before renewal (we're human too)

What Isn't Refundable

We can't provide refunds in the following situations:

• • Partial months after you've used the service for most of the billing period
• • If you've significantly violated our Terms of Service
• • Requests made more than 60 days after the charge date

Cancellations

You can cancel your Pro subscription at any time. Here's what happens:

• • You'll keep Pro access until the end of your current billing period
• • At the end of the period, you'll automatically switch to the Free plan
• • You won't lose any of your trading data
• • You can upgrade again anytime

How to Request a Refund

To request a refund:

1. Email us at info@staxflow.io
2. Include your account email address
3. Let us know why you're requesting a refund (optional, but helps us improve)
4. We'll respond within 2 business days

Refund Processing

Once approved, refunds are processed within 5-10 business days. The time it takes to appear in your account depends on your bank or payment method. We'll send you a confirmation email when the refund is initiated.

Contact Us

Questions about refunds? We're here to help. Contact us at info@staxflow.io.